Shipping Policy for AUX GENERAL

Effective Date: Jan 06, 2024

Thank you for shopping at Aux General. We are committed to delivering your home appliances quickly, safely, and affordably. Please review our shipping policy below.

  1. Shipping Locations

We currently ship to:

  • “U.S.A”, “Canada”,

If your location is outside of our delivery area, please contact us at sales@auxgeneral.com to check availability.

  1. Processing Time
  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking information once your order has shipped.

Note: Some large appliances may require additional handling time.

  1. Shipping Methods & Delivery Time

We partner with reliable carriers (e.g., FedEx, UPS, DHL, local freight services) for safe delivery.

Shipping Option     

Estimated Delivery Time

Notes

Standard Shipping

3–7 business days

Available on all orders

Expedited Shipping

1–3 business days

Additional fees apply

Freight Delivery

5–10 business days

For large home appliances

Please note: Delivery times are estimates and may vary based on location and external factors.

  1. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight and dimensions
  • Delivery location
  • Shipping method selected

Free Shipping: Orders over $1,000.00 may qualify for free standard shipping (restrictions may apply).

  1. Freight & Large Appliance Deliveries

For large appliances (e.g., refrigerators, ovens, washing machines), we use freight delivery services. Important notes:

  • The carrier will contact you to schedule a delivery time.
  • Please ensure someone is available to receive and inspect the item.
  • Curbside delivery is standard; inside delivery or installation may be available at extra cost (contact us for details).
  1. Order Tracking

Once your order ships, you will receive an email with tracking information. You can track your shipment directly through the carrier’s website.

  1. Delivery Issues

If your order is delayed, lost, or arrives damaged:

  • Please contact us immediately at admin@auxgeneral.com
  • Report any visible damage at the time of delivery and take photos if possible.
  • We will work with the carrier to resolve the issue or arrange a replacement.
  1. International Shipping (if applicable)

Customs duties, taxes, or import fees may apply for international orders. These are the responsibility of the customer. We are not liable for delays due to customs clearance.

  1. Contact Us

For any shipping questions or concerns, reach out to:

AUX GENERAL LLC
Email: info@auxgeneral.com
Phone: 760 528 2090
Address: 54 W 23rd St, New York, NY 10010, USA