INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of home appliances do you sell?

We offer a wide range of home appliances, including refrigerators, washing machines, dryers, ovens, dishwashers, air conditioners, and small kitchen appliances.
Hendrerit mollis facilisi odio a montes scelerisque a scelerisque justo a praesent conubia aenean mi tempor.

Are your appliances new or refurbished?

All our products are brand new and come with a manufacturer’s warranty unless otherwise stated in the product description.

Do you offer installation services?

Yes, we offer installation services for select appliances. You can add installation during checkout or contact us for a custom quote.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

How long does shipping take?

Standard shipping typically takes 3–7 business days. Large items shipped via freight may take 5–10 business days. Delivery time varies by location.

What are your shipping costs?

Shipping fees depend on the item size, weight, and destination. Free shipping is available on select orders—details are shown at checkout.

Do you offer express or same-day delivery?

We offer expedited shipping on some items for an additional fee. Same-day delivery may be available in select local areas—contact us to check eligibility.

What payment methods do you accept?

We accept credit/debit cards, PayPal, wire transfer, ACH, and bank transfers.

Can I finance my purchase?

Yes, financing options are available through our third-party payment partners. Eligibility and terms will be shown during checkout.

Do your products come with a warranty?

Yes, all appliances come with a manufacturer’s warranty. Warranty duration and coverage vary by brand and model.

Where can I view my sale receipt?

You can view your sale receipt in your account under the 'Orders' or 'Purchase History' section. Once you locate your order, there should be an option to view or download the receipt/invoice. If you need help finding it, feel free to contact us directly.

Where can you ship my order?
We can ship your order to most locations within the U.S., Canada, To confirm if we ship to your specific address, simply enter your shipping details at checkout—if the location is eligible, you'll be able to proceed. If you're unsure or need help, feel free to contact us directly.
How do I request a return or exchange?

To start a return, visit your account’s order history or contact our customer service within 14 or 30 days of delivery.

What if my item arrives damaged?

Please inspect your item upon delivery. If it’s damaged, contact us immediately with photos, and we’ll assist you in filing a claim or arranging a replacement.

Can I cancel or modify my order after placing it?

Orders can be canceled or modified if they haven’t yet been shipped. Please contact us as soon as possible to request changes.

Do you price match other retailers?

We may offer price matching on a case-by-case basis. Please contact us with a link to the competitor’s offer before placing your order.

Where do you ship?

We ship nationwide across country. For international shipping, please contact us to check availability.

Can I pick up my order in-store?

Yes, local pickup is available at select locations. You will be notified when your item is ready for collection.

How do I know if an appliance fits in my space?

Product dimensions are listed on each product page. Be sure to measure your space carefully before ordering. If you need help, contact us for advice.

Do you sell appliance accessories and parts?

Yes, we carry a variety of accessories, replacement parts, and maintenance items for major appliance brands.

Is there a loyalty or rewards program?

Yes! We offer a rewards program where you earn points on every purchase, which can be redeemed for future discounts.

How can I contact customer service?

You can reach us via email at sales@auxgeneral.com, call us at 760 528 2090, or use our live chat during business hours.

Will I receive the same product that I see in the picture?

Yes, the product you receive will be the same as shown in the picture. We strive to ensure that all product images accurately represent the item. If there are any differences due to variations in lighting or screen settings, they will be minimal. If you have any concerns upon receiving your order, please feel free to contact us.

How can I return an item?
To return an item, please follow these steps: 1. Go to your account and find the order under the 'Orders' or 'Purchase History' section. 2. Select the item you want to return and click on the 'Return' or 'Request a Return' option. 3. Follow the on-screen instructions to complete the return request. 4. Print the return label (if provided) and package the item securely. 5. Ship the item back using the instructions provided. If you need assistance or don't see the return option, feel free to contact us and we’ll help you with the process.
Will you restock items indicated as "out of stock?"
Items marked as 'out of stock' are often restocked, but availability can vary depending on the product. We recommend checking back regularly or signing up for restock notifications if available. If you have a specific item in mind, feel free to contact us—we’ll be happy to let you know if and when it’s expected to be restocked.